Pathetic Service from Telkom

Item: Telkom
Rating: 1
Author: mark C

My ADSL line has been down more then it has been up for the last 3 months. I've logged numerous faults with them in this time. Their agents are horribly under equipped to help and the faults get closed as soon as it hits a technician. When the line is up I get nowhere near 10Mbps. Why, oh why, am I paying for a service I can't use???

Helpful (0)

Replies (2)

Telkom's replyOfficial

04 May 2016, 12:19

Hi Mark,

We are sorry about the disconnections, in the interi we use the provided ID number to track the fault, please email us the ADSL number, fault ref and contactable number to ***.

Your social media reference number is SM229902.

Regards,

Joshua

Telkom Social Media Team

***

Telkom's reply04 May 2016, 12:19

Official

Hi Mark,

We are sorry about the disconnections, in the interi we use the provided ID number to track the fault, please email us the ADSL number, fault ref and contactable number to ***.

Your social media reference number is SM229902.

Regards,

Joshua

Telkom Social Media Team

***

mark C's updateReviewer Update

06 May 2016, 08:57

Hello Telkom, can you hear me? The pathetic service continues... I sent all the information request. How about a call or even a simple acknowledgement that you received the required information.

mark C's update06 May 2016, 08:57

Reviewer Update

Hello Telkom, can you hear me? The pathetic service continues... I sent all the information request. How about a call or even a simple acknowledgement that you received the required information.