Pathetic service from Telkom

I reported a technical fault on my Telkom ADSL line on the 5th January 2016. I was assigned a Ref number but nothing transpired thereafter. I attempted on numerous occasions to contact the call centre to enquire on the fault and was put on hold first by an Adele at 08h45 on Friday, 8th January and then by another unhelpful agent at 12h15, 8th January, who cut me off when I asked to speak to her superior. I need my line to be repaired asap or I will move to another service provider as this is not the first time that Telkom has taken such a long time to respond to a technical fault.