PATHETIC SERVICE FROM TELKOM

I reported fault number *** on the 4th of November for outage in area. No internet & phone line down. Also reported damaged cable inside the house on the 7th, fault number ***. Could not reach Telkom on fault line 10210 to follow-up on the 5th & 6th, no tone when calling. Followed up again on 7th, 9th & 12th. Since then, no one has contacted, and fault number *** has been closed. WHAT THE HELL IS GOING ON? I SERIOUSLY HAD ENOUGH. I WANT THIS RESOLVED IMMEDIATELY!!!!