Pathetic service from Telkom - 10 months to cancel contract

Pathetic! I have been trying to cancel my Telkom contract since September 2017 with numerous emails to prove it! They have been deducting each and every month, I have further incurred bank charges for debit orders that have bounced due to the contract deducting that should have been cancelled. Spoke to a Manager at the call centre last week, still waiting for an email address to which I can forward my bank statements for refund. no response whatsoever, have been on hold for over 30 minutes waiting for the so called Manager to assist. This is the worst and most disgusting service I have ever received from a network provider. ****************. Will honestly never advise anyone to take a Telkom contract- pathetic.