PATHETIC SERVICE FROM TELKOM

GOOD DAY,<br> <br> On the 29 Sept 2015 i called telkom and app**** for the LTE R599 package which included the delivery of a router. I was told that it takes 5 to 7 working days to deliver. on the 3rd the R599 was deducted from my bank account.on the 7/10/2015 i received a sms advising that there is system delay. i called and spoke to the person that processed my order Zama who advised that she will send me a tracking number for the delivery of the router. on the 13/10/2015 i received a sms advising that the order was processed and that the router will be delivered. Today i called to find out what is the delay as STILL NO ROUTER. I was spoke to in a very condescending manner by Zama who telling me that instead of focusing on the past we should look at resolution. or what do i want for us to cancel the application. I find that outrageous as i have PAID FOR A PRODUCT I DO NOT HAVE!!!!!! IS THIS A SCHEME OR HOAX by telkom? Thandeka tried to assist advising that she will call me at 12pm today with a tracking number. Honestly i do not trust that as it has taken a month to process my order with NO DELIVERY OF THE DEVICE YET PAYMENT WAS PROCESSED 3 DAYS AFTER APPLICATION!!!