pathetic service from telkom

I had lodged a complaint on the 16th february 2015 on the basis thst my business telephone line had been down. Telkom responded with a query fault number of 309CNZ160215. They promised to rectify the problem within 2 days. On the 18th february i had been notified that the issue had been rectified, however my business line had not been fixed. On the 10th march 2015, i resubmitted a query that my business line had not been working, telkom sent me a fault number 343CNZ100315. They promised to resolve the issue within 2 days. On the 12th march 2015, telkom had sent me an sms notifying me that my problem had not been resolved and their technical division is seeing to the matter. It has been almost a month that my business line has been down, i have lost much income as a result, needless to say that i have to pay a line rental for a line that hasn't been working for almost a month. This is pathetic service provided by telkom. It is ******* on their behalf and poor service