Pathetic service from telkom!

I wish there was an option to give a company 0 stars because that is exactly what telkom would get from me. Bunch of *********** fools. I have as Samsung a70, which was taken on contract 9 months ago. For the past few weeks I've been having a problem charging the phone so I decided to take it back to them. I first visited the gateway store and was told I need to bring my contract when booking in the phone. I go back home, to Phoenix, and then return with the contract to which the assistant tells me they don't need my contract they need my id. I don't know who drives around with their ID in this day and age. So, I decided to try ok cornubia store and was told I took the contract at telkom in Phoenix so I need to go to them. I then go to the Phoenix branch, where I am told that I need to bring the box with all accessories back in order to book the phone in. Could it be my earphones are the reason the phone doesn't charge? Highly unlikely! At the same time a friend with the same phone was experiencing the same issue and took his phone to telkom galleria, got it booked in with just the battery and no stories. Is telkom filling my tank with petrol for me to keep running from pillar to post because they choose to employ lazy staff who cannot do the damn jobs. The assistant at the Phoenix branch went a step further to tell me take the phone directly to Samsung because they work faster than telkom. If your own staff doesn't have faith in you how do you expect customers too. I have had contracts across all networks but never received this kind of treatment. Your customer service and ethics across stores sucks. Nobody assists, nobody calls back, everybody only makes excuses and I'm tired of it. I will go to the papers, I will go to whoever I need to to get this rectified should u not take me seriously! Owen Subramany ***