PATHETIC SERVICE FROM TELKOM

I am a disappointed consumer who has tried to relocate my business telephone line with Telkom since November 2024.

We logged a call on 20 November 2024 under *** with Abednego however this was never processed on their side as he apparently left the employ of Telkom on 21 November 2024. Upon following up on 17 January 2025, we were advised by Slindile Majola that we had to redo the request which he then did under ***. From January to 5 March 2025 we received nothing nor did we hear back from Telkom We called back in last week to follow up yet again and we were assisted by Lereko who advised that the package was with Sky Net and he was meant to have followed up and provided a tracking number, we have yet to hear from him.

We battle to get thorugh to them telephonically and when we do, they are perpetually offline. We were informed today twice that they are offline and that we should call back and check every half an hour!. This entire process is taking 4 months to be resolved which is most unsatisfactory. In the meantime I am being billed for a line I DO NOT HAVE.