Pathetic service from Telkom

Hi There

I am a very unhappy customer of Telkom at the moment. I write this because the service which I have received from this company is very frustrating. I currently have a wi-fi router which I took in 2018 (24 months contact).

I have since been making manual payments sometimes and never had a problem until recently in August this year. In August I was charged R200 for debit order rejection fee and I queried it and it was resolved. I was very fine with it and never thought it will happen again.

What happened ?

My billing date is on the last day of the month, I made a manual payment on the 25th. On the 1st Telkom tried debiting my account for the money which I have already paid and it was rejected. They then charged me R200 for it. I do not accept this as I had already paid the amount, why should I be charged for something which I paid in time ? I understand that in a case where there was no payment made yes I can be charged R200 but why should I be charged while I have already paid ?

Current status:

In August it was corrected and the R200 penalty was removed, in September I then went and made the same manual payment and they charged me again ??? I have sent emails and also chat with someone on the 25th of November who told me that it has been escalated to Fiancne and I will receive feedback within three days. Today is the 2nd and I have not received any feedback from my emails or my query in general.

What a pathetic service.