pathetic service from major telecommunication supplier

<p>i booked a complaint on the 1ST OF DECEMBER 2016 when my internet line was down.. my service provider for my internet said it was not a fault on their side and that it is a telkom fault...they were kind enough to book the fault with telkom and escalate the fault for me. today is now the 27TH OF JANUARY 2017 and i am still without internet access and also now WITHOUT A WORKING LANDLINE... i have spoken to numerous consultants...and was told first they were short staffed then they didnt have stock of the required cable to fix the fault then they had to assign a tech to the fault and finally now they found the fault and assigned a technician but it will take a further few weeks but not more than month to replace the cable which is underground... this would have been maybe a bit understandable if it was a new company in the telecommunication industry but Telkom is a reputable company that is why i signed up... i am absolutely disappointed with the poor service i have been given and all the false promises that were made to me... </p>