Pathetic service from lazy employees

I am writing this email as a very disappointed customer in the service I received from Telkom Jabulani mall.

My daughter lost her phone, so I wanted to do a sim swap for both sim cards. I have been going to Jabulani mall for two consecutive months, if not more and all the time when I get there after 12pm the system is offline. Today I got there when the lady was supposed to assist me, only then I realized I forgot the proof of residence and went to my closest fax and copy printed it out and went back. When I got back to the shop, I was told that the system is offline for a sim swap when I questioned how because I just went to go make a printout, I was then told they don't have privileges to do a sim swap only one person has privileges.

I then decided to call someone who works at a different Telkom to find out if it is possible for a shop to be offline for a sim swap for so long. I went back to the store and said to the guy I am here to do a sim swap. He and his colleagues at the counter were unbothered and busy conversing with some lady and gent. The guy then wanted to give me an attitude trying to impress his colleagues, but I did not barge. The two ladies at the counter were just sitting there looking at me like I am a mad woman. The guy said he did a sim swap for me, but I don't think he did. He just wanted to get me out of the way.

Jabulani mall Telkom after 12pm they no longer want to work it is not a coincidence that a sim swap can't be done at a specific time. Another thing your employees hide their name tags or don't wear them at all I even took a video as evidence that. I am due for an upgrade, but I don't see myself renewing my contracts with Telkom in future and I will also inform my family members and friends to do the same. I am really angry at the type of service I received. I work from home and during my lunch I need to do back and forths with people that don't want to work.