Pathetic Service from Hellkom/Telkom

Completed an online request to be contacted for VOIP products on the 17th of October, The little I knew that I open the door for Hellkom to do what they do best which is pathetic Service from Sales to Technical team. Issues listed below and almost a month now and not even a single issue sorted.

1, Sales team Londiwe Madida (***) and Katleho Kgwadi (***)messed up the order Telkom ***/***, Three VOIP were ordered -on the order were requested one Yealink handset device and two Sim card only(without handset), But the end result two Yealink handset were delivered, One working fine (*** ***) and the other one you cant hear from the Yealink handset(*** ***). Third number was never delivered until today 7th of November still waiting for the 3rd number.

2,Contacted their multiple contact centre/numbers 10210,10213,10214,10217 multiple times and days at my cost, Finally Silindile Khumalo (***) seems to be taking responsibility for the faulty handset issue and requested and email/form to be completed so that she can arrange with their Telkom Courier Team to come and collect the faulty handset, Email was rep**** the same day Nov 2, 2023, 4:33 PM (5 days ago), Five days later no reply of email received acknowledgement or Reference number been provided by her, nothing just dead silent from her.

3, Locked a call\query telkom ref ***(24/25 October) with Technical team to assist as we cant receive calls on *** *** line but we can make calls, Technical guy who was assisting requested a device reset and the end he logged a call suspecting routing issue, Almost full 2 weeks later still no feedback. IF THE WAS A COMPETITION/WORLD CUP FOR COMPANIES THAT PROVIDE POOR SERVICE. AM 100% SURE HELLKOM WILL BE DEFENDING CHAMPIONS OF PATHETIC SERVICE COMPANIES.