Pathetic Service from Cape Gate Telkom Branch Manager

I need something urgently attended to however am getting nowhere with Telkom's Billing department.

When I called in I was told that if the billing department does not call me ( as you need to request this) then I should request that the billing department call me - Makes no sense. I therefore have for the past 3 days requested a call back from the Cape Gate Branch Manager to no avail. They are constantly "in meetings" and refuse to take my call. Pathetic Service!