Pathetic service from Call Centre consultants

Totally disgusted with Telkom Mobile services. I have been a client for a few years now and I was due for an upgrade at the end of last year. I had about 10 people call me so worried that I will cancel my contract. I was not sure at first which phone to take but I did advise the consultant that when I upgrade I want the same package that I was currently on. He assured me it will be and I was quite content and upgraded. Now I am sitting with a phone and was moved to a different package my free minutes etc was removed. The consultant is a **** I called so many times and requested to speak to a manager to no avail. I told them to go back on my calls and hear that the consultant assured me that everything is still the same. I was given a case no ***A / order no: ***9 today when I called in the consulted just laughed at me saying I am getting what I paid for!!!! THIS IS NOT THE POINT!! When yourll want business your promise the world and speak so sweetly but now when there is a issue no one can assist. The call centre agents are a bunch of ***** totally disgusted with they service MR Y NAICKER ***