PATHETIC SERVICE FROM BILLING

Ever since I got my Telkom broadband my bills have sky rocketed. I have enquired many times about my bill but no help can be given. The Telkom website is hopeless and the call centre agents are even worst. I have been charged ridiculous amounts and have to pay because if I didn't they suspend my line and charges more than R200 for a connection fee. This is unfair seeing has though I do pay my account. The way I am treated as a customer is not good. The agents just shove you off the line and do not answer the question you ask. It is as if they are robots with NO HELP WHATSOEVER! They do not even call their supervisor if they are asked to do so. I do not even get the service that I pay for as the internet is always SLOW and I do not ever reach 2mps where as I am paying for 4 mps. I wish that I could be compensated for all the painful calls and over charges I incurred do to Telkom's lack of customer service and billing errors.