MA
Melissa A
1 reviews | Active since Mar 2012
05 Feb 2015, 11:37
PATHETIC SERVICE FROM A USELESS COMPANY
Placed an order over the phone for landline and ADSL at my residence. Was informed that the installation would take place on 02 February 2015. Today is 05 February and it has still not been installed. NOBODY ANSWERS THE GENERIC 10210 PHONE NUMBER SO I CANNOT DETERMINE WHAT THE ISSUE IS. I HAVE BEEN HOLDING ON FOR 50 MINUTES!!! 50 MINUTES!!! Who has that kind of time to spare during a working day!?! It is no wonder that Telkom is a loss making entity. Completely inefficient and totally useless.
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Telkom's replyOfficial
08 Feb 2015, 10:06Hello Melissa2406,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86645.
We apologise for any inconvenience caused.
Kind regards
Mapelo Bartman
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86645.
We apologise for any inconvenience caused.
Kind regards
Mapelo Bartman
Telkom Social Media Team
Telkom's reply08 Feb 2015, 10:06
Official
Hello Melissa2406,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86645.
We apologise for any inconvenience caused.
Kind regards
Mapelo Bartman
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86645.
We apologise for any inconvenience caused.
Kind regards
Mapelo Bartman
Telkom Social Media Team