pathetic service from a reputable mall

<p>ON the 30th July, i visited the Gateway shopping centre store to purchase the monthly special of the 5gig data. I called the call centre to apply for the deal, they said i had to go instore. I waited over an hour n finally got to the front of the queue. When i got to the front then only a consultant addressed the queue, to ask what do i need help with, i mentioned the above. He said that they almost reached their 1000 customers n dont think i can get it.. So i asked, we stood over an hour in the line only for you'll to tell me this now! When i looked back there were more than 20 people behind me. I asked to speak to a manager, they said there is no manager on duty for the day.There were 2 consultants 1 assisting people from the queue n the other 1 had existing customers for the duration we was there. After we finally did our application and the consultant mentioned there is no stock of the router. The consultant said within the week we will receive a call and they will tell us when we can fetch our router. Todate we have not received a call or have been told that our contract has been approved. The level of service is pathetic. No people s****s or customer relations s****s. Could the consultants not put up signage to say that they have amost reaced their limit, instead of customers standing in da queue waiting for 1 consultant? Whilst we were there another customer asked to speak to a manager, that consultant was very rude to the customer. Whenever i call the store, the number diverts to a call centre n the agent thats i have to call the call centre and they cannot give me any information. Who will b liable for the cost, for me to do the consultants job by going physically to get information?</p>