Pathetic service from a money hungry Telkom

Telkom has the worst service ever! Mid March 2020 I called to cancel my contract, this was not done. Th 3rd of April I called to cancel my contract, this was not done. 23 April I call to cancel my contract AGAIN this was not done. I asked to speak to a manager and I'm still waiting for his call. So 2 days ago I call because now they send threatening letters, I just get told "Oh you need to pay cause we can't see that you called in" which means that no one did their jobs. The same agent from 2 days ago Mbali Zondo keeps asking me what I want to action after explicitly telling her to cancel the contract as initially requested in March, she was utterly useless kept apologising but then telling me I must pay, admitting guilt like a ******** as if i did something wrong. After numerous requests, on 2 calls each 1 hour long, she finally tells me she mailed her manager Eugene Nkhwa**** to call me yesterday. AND GUESS WHAT IM STILL WAITING FOR HIS CALL I cannot believe that it takes 3 and a half months to sort this out. But you are quick to want money that is not owed to you. How pathetic are you!!!!!!!!