PATHETIC SERVICE FROM 8TA AND MESHAN(TEAMLEADER)

Im very disappointed in the service I received from Telkom mobile,My fianc? account was suspended due to payment,I made payment on the 25TH February 2015 and spoke to consultant Lucky and he advised I should email him P.o.p and the account will be activated within 2-5hrs,emailed him and explained everything on the email to him, went to Telkom mobile store on 26 /03/15 to do a simswap as card was lost,I was advised it can't happen as acc in suspended state, the Agent at 8ta emailed lucky as lucky advised me everything wil b sorted, I phoned callcentre on 3/3/15 and the acc was stil suspended, and consultant logged a call as ***,I advised I need this sorted put as this query has been happening from the 26th ,Spoke to Meshan(Teamleader) on the 4/3/15 and he advised he wil do his best as this has been happening since 26/02/2015 and he will call me back,he didn't,I called the callcentre on the 05-03-2015 and I asked Meshan if he solved my query he advised me that he didn't look into my acc as there is a lot of other clients that he had to deal with,I asked him but why did he advised he wil do his best to assist and yet didn't do anything,I mean is this the kind of service?