Pathetic Service form Telkom

I recently qualified for a contract upgrade from Telkom, initially i just went for a sim upgrade without a device seeing it was cheaper. A week after that on 28 June i decided to rather go for the the device upgrade instead, the consultant i spoke to explained to me that with the sim only upgrade i can cancel anytime. She sent me the link where i must cancel my existing new contract and i still received a reference number ( ********** 0). When i followed up on this the consultant assisted me processing the cancellation over the phone and still helped me to apply for the new device upgrade on the same number. I still queried when the old contract will be cancelled and she assured me that if i received my new device in 5 to 7 working days the old contract would be automatically cancelled. i was over the moon very impressed how easy it was. Its been almost 12 working days after and still haven't received the new device, when i phoned today 11 July i was transferred to 6 different departments in Telkom and none of them could assist neither could they find any record of this application because according to them it was done by the sister partner Cell Direct and i must speak to them. When i phoned them, there system was conveniently offline. I was transferred back to Telkom where i was told for Telkom to resolve this its going to take 3 months so i must speak to Cell Direct. I dont know what to do now, who do i contact but what i do know is that between Telkom and there so called sister partner Cell direct, there services is pathetic.