Pathetic service for Smartvoice basic

We app**** for the smartvoice basic plan on the 26 July 2019 and up until today we do not have an active service. After numerous calls to the call centre and visits to the store we keep hearing the same thing that it is with there technical team and will take 48 hours. 24 days later we still dont have any service. received a call back on Saturday for a call i made on Monday 12th August spoke to a Senior associate Qewin Van Der Westhuizen who confidently advised he will have the issue resolved on Saturday and he will call me at 12:30. 3 days later and still no call from him. this is really pathetic service i have never ever experienced anything of this sort where a product that i have in my possession takes this long to activate, and this is suppose to be the service that replaces the copper lines.