Pathetic service for prepaid customers

Telkom doesn't care about its prepaid customers. I wanted to buy data that is on promotion for October 2019. I called 10213 and the consultant wanted to offer me a contract deal,which I declined. He said I should go to the store if I want to buy promotional data as they only deal with contracts. I called 081 180 and selected an option to buy data bundles. There was no option to buy promotional data. Worse case there was no option to speak with the consultant! Just a repetition to select unwanted options. How pathetic! So Telkom was more than willing to give me a contract and send delivery but for prepaid I have to go the store if I want assist?? Double standards Telkom?? Prepaid customers matter as much as contract customers, don't treat us like trash.