Pathetic Service for Over 2 Years and still faulty

So I have attempted to get Telkom to fix my line for over 2 years now which is plagued by constant packet loss and every fault was closed or some guy came to house and make the problem worse which then takes me a few more reports to get it back to what it was and obviously still the packet loss stays there<br> <br> countless escalations was made and got no where and every time I called the fault was closes unfortunately Telkom is to in competent to handle own infrastructure and the thing that makes it the worst is the fact there is packet loss on fibre.....<br> <br> I could understand if it was due to load shedding but that's not the case here as this problem has been here before the load shedding even began <br> <br> my only option is to cancel this piece of **** line as it is absolutely useless in all aspects <br> <br> cannot even download windows updates due to the damn packet loss <br> <br> this is truly and utterly unacceptable and just plain pathetic