Pathetic service for new contracts and changes to existing contracts

I contacted Telkom just over a week ago and I placed an order for Fibre. I previously had a Fibre contract so I assumed that it would be easy. I asked to get the Easy Connect Package but when I called to check the status of my order, I was informed that I was given the Stream Connect Package which is not at the speeds that I requested and it is at a higher price. How can Telkom decide to change the Package without consulting with me?

In addition to this, the sales agent told me that I can change my current LTE package to an uncapped package by just paying an additional R80 which takes the payment up from R219 to R299 so I agreed but when I checked on my profile what package was given to me, it's not an uncapped package and it is shows that it's a 24 month contract when I was told that it's a month to month contract since it's a sim only deal. Please can you rectify these issues urgently. If you cannot provide me with the Easy Connect Package for whatever reason, I need to know about it and I also want to see the LTE package as an uncapped package.

My order number is ***A.

If this matter is not rectified as a matter of urgency, I will cancel all contracts with Telkom. I'm disgusted ay the service that I receive.