1 reviews | Active since Jan 2015
Pathetic service for ADSL
Most probably wasting my time but here goes.. Wed 13th April 2016 ADSL Business line goes dead. Report it to Telkom and get a reference number, was told 48 hours was time within which repair would happen. Phoned Thursday, Friday, Saturday, Sunday and Monday still line is dead but I was assured Ryan the technician was dealing with it. Monday am told I cannot complain because this takes up to 7 working days excluding weekends. Do not know why I was surprised at this pathetic type of service, I guess when you hold a monopoly on ADSL lines you can treat your customers like dog pooh because it really makes no difference.
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Months gone by and still same prpblem. Always promise a technician has been assigned, then you wait a few days, then an sms saying all is fixed. Never see a technician and the probem persists. Must be nice having a monopoly on ADSL, it means you can treat your clients like idiots and not worry about it.
Months gone by and still same prpblem. Always promise a technician has been assigned, then you wait a few days, then an sms saying all is fixed. Never see a technician and the probem persists. Must be nice having a monopoly on ADSL, it means you can treat your clients like idiots and not worry about it.