PATHETIC SERVICE

I am very disgusted and annoyed to say the least from the service finrite is rendering to their clients. Firstly I do not understand what joke of a call center this company is running, that is never available, you are kept on hold for hours on end before you get a non bothered agent to assist. I mean zero telephone etiquette whatsoever. I cannot be trying to get my phone for over a month now. this process has been very stressful. On top of the frustration that comes with losing a phone and being unreachable especially with the pandemic we are facing right now.

I submitted my documents on the 17/03/2020. Waited for feedback on my claim for over a week. I finally get feedback that my claim has been approved. Then finrite goes and charges me a ridiculous amount of an excess fee that is not the same as the one in my contract. Mind you this is my first claim since I had the insurance for 18 months now. I understand finrite reserves the right to change the excess amounts at anytime however before doing so I need to be sent the new excess amounts 30 days prior, which never happened.

When I received the excess amount I need to pay I immediately tried calling finrite, this was before the lockdown, I still could not get ahold of them as always. I called, and called and called, on different days, I was on hold for long till I decided to disconnect. Only after 5 days of trying to call finrite and not getting through, its was now lockdown, they finally decided to record a voice prompt stating they are not available over the phone during the lockdown and that they can be contacted by email. I sent an email disputing the excess fee, that I need clarity and I need a manager to call me back regarding this. Till today I have not received feedback on my email and no manager has called me back.

I decided to pay the excess fee anyway because they were gonna decline my claim because of the 30 days period that I need to finalize my claim which was on the 08/04/2020. Yesterday they called my mom, because I listed her number as a secondary number, they stated I need to forward them my residential address so they can send my phone. What phone are they sending? I have not chosen the phone I want. They have not responded to my email, the nerve.

I can also see that they don't really check the reviews on Hello Peter and soo many people are not satisfied with them. This is not the way to treat your clients maan.