Pathetic Service

I logged a fault (15CRK100121) with Telkom on the 10th of Jan for my internet connection and today it's the 14th of Jan. No has attended to this fault, I've been calling Telkom everyday and I keep getting the same response " Your case has been allocated to a technician" I'm now forced to purchase data so that I can be able to work and this is costing a lot of money at the end of the day Telkom will still debit my account even though I've been with out the internet for almost a week. The service at Telkom is really pathetic and no seems to care. The last time I phoned I was told that my case has been escalated and that I will receive a ref number for the escalation, but guess what! I'm still waiting for the ref number.

As a new customer, I'm utterly disgusted with the service I've received from Telkom and now I'm even thinking of terminating my services