Pathetic service

On 16 Sep 2019 I used the online portal that was implemented to make the whole cancellation process easier to do a cancellation request on my ADSL line. On Monday (30 Sep 2019) I noticed that the line was completely dead but the service still reflected as active on my account. I contacted the sales team via online chat and the consultant didn't listen to my problem the first time and advised me on the steps I have to take in order to cancel my service. I reiterated the the problem again to the consultant and she just stated that the process was still on going and would be concluded on the 10th of October. I contacted a technician on the 1 Oct 2019 to clarify the process to me and he immediately realized that there was a problem because the entire line was dc'ed (Voice and broadband). I contacted the sales team again via telephone and told the consultant the problem, whereby she escalated a reversal of cancellation request via email to the responsible department. She stated that she didn't know if they will be able to do a reversal. I asked her for a time frame for the reversal process, she was unable to answer. She then told me to follow up on Friday 4 Oct 2019. On Friday I did the follow up via phone, the consultant also couldn't provide me with a status update. I asked if I could contact the responsible department that would handle the reversal request directly, but this was also not possible according to the consultant. So I have no idee what is currently happening with this botched cancellation request or the time frame I'm looking before my original request will be completed.

Really pathetic service from a "tech" company