Pathetic service

Telkom told me I was due for an upgrade on the 25/04/2020 and my last payment is on the 31/07/2020 but I didn't upgrade but I noticed that Telkom are still deducting the full contract amount.

I spoke to Zintle Nemaorani and she spoke to her Team leader Siyabonga Mkhwa**** and Zintle told me that on the system it shows that i did upgrade but after explaining that i didnt upgrade she gave me another story that my contract is on a month to month basis that's why Telkom is deducting the full amount. I told her that Telkom supposed to just deduct R99 for the FreeMe 1GB and not the R199 for the Device Subscription fee.

Case no. ***4