Pathetic service!

On the 5th February 2021 I took my Samsung A30s phone to the Telkom store in Stellenbosch Eikestad mall. The device I got in ealry May 2020 and as such was still under warranty. The wifi on the device stopped working and a day later the screen would not display anything.

The reference number for this is TRJ133372. On the 9 February 2021 i get an sms stating that the device has been deemed out of warranty and Quoted R4038.80 for the repair. The device is bearly 1 year old. This i could not understand. I received no reason or explanation on the reason for the warranty being voided. I went to the Telkom store in Eikestad mall and few days later and queried and no reason could be given. The person i spoke to said he'll have the person from Bradian logistics call me. On the 19 Feb i receved another sms - stating that the quote has been rejected and that I should pay R189.75. Todate i have not recieved a phone call or explanation on anthing. I returned to the store on the 23 March to again query the status and I was told they awaiting spares? Really mind boggling and to add on top of it the staff at Telkom Eikestad mall is rather unhelpful. I was given a number to call for Brandian logistics and was told they could give me all the info. Why should I be calling them?? I requested a call back on their number listed in the directory for Telkom Eikestad branch weeks prior to me visiting and when i got there I get told this is not a call center. Rather pathic service and lack of proffesional curtesy from Telkom.