Pathetic service!! Extra money charged, debit without authorization!!

On the 28th December I went into a Telkom store whereby I notified them that my banking details have changed, the clerk that helped me asked for the details and advised me that I needed to make that month's payment through pick n pay as it will reflect immediately. Nevertheless, I went I made the payment, 2 weeks later my line got suspended for a week, Telkom claimed that I never paid and I proved to them that I have paid. Suspended for a week and eventually they reconnected my accont.

January comes along they don't debit my account and just suspend my account no messages no nothing... I call in a case is made with regards to the debit order fee of December but none regard the situation at hand.

Eventually after being suspended for almost another week I give in and I just make the payment THAT THEY NEVER DEBITED, so today 14 Feb 2020 they reconnect my line.

Telkom goes now an debits on my account an additional 1500 after I have made a direct payment!

I am sick of Telkoms pathetic service, nobody can assist, nobody wants to accept any responsibility but instead I am the one at fault, 4 2 weeks I had to pay additional costs and pay that account and now they charge me 200 reversal fee.

Because they never debited January's amount they do it without any authorization even after I have paid them the full amount over and above what is required?!! Can you guys please resolve my case that u gave me and ensure my additional money is paid back to my account!Your query will be attended to.

case number is ***4