Pathetic service experience at new menlyn store

I was standing in line to get info on applying for a new ADSL line and internet subscription at the new Menlyn Telkom store. When I got to the front, Onika came to me. She did not invite me to her desk, but told me to check on a computer (myself) if I have access in my area. She was rude and did not want to help me to do it. After I struggled she rudely told me where to go in on the computer, and walked away. As I tried to \assist myself"I found that the internet connection on their PC was off. I then told her that it's not working and asked her again if she can please help me. She then told me very arrogantly that I have to stand in line (again) and wait. She then called the customers behind me"