PATHETIC SERVICE EVER AND MISLEADING

My gf and I have two contracts with Telkom, on the day of accepting the contract at southgate mall a guy by the name of SHAUN assisted us and he misleaded us , I asked him if anything happens with the cellphone (sony experia z3) will Telkom repair it and he said yes the phone is under warranty, I then asked him again that if the screen cracks will it be covered and he said aslong as its in warranty it will be covered , <br> <br> On Last Thursday I put the phone on charge and got into the bath wen I got out the bath I took the phone off from the charge and then felt the phone was boiling hot and then I saw the screen cracked , the phone did not fall or anything, the phone is only 2 months old ,I went to the store where I took out the contract and the service was very pathetic with bad attitude and poor customer service, The guy by the name of Lebo assisted me and told me that the phone is not covered for the screen and im liable to fix it to the amount of R2500 he then told me he will book it in for repairs and if I don't want it repaired then im liable for R180 to return phone back to me, if I knew that it will be like this then I would have taken a contract at CELL C, its heartsore