Pathetic service ever!!!

Been with TelkomMobile for almost 3 years and never had a problem with them until now! I went for an upgrade to Telkom Mobile Midlands Mall, I was sold a P20 on free me 2Gigs with 30 Gigs free for the first 3 months, didn’t receive what I was promised, contacted their call centre and they confirmed that I was supposed to get the 30gig and was told to go back to the branch where I took the contract...went back and explained why I’m back, the lady who assisted me said they have a problem with their systems I must leave my contacts they will log an incident as soon as the systems are up and she will contact me with feedback...

7 days later, still no call from them. Decided to go back and find out why, first I was told I need to bring my ID for any assistance, when I asked why they didn’t ask me for an ID the week before, then they decide they’ll help without the ID...the consultant that sold me the contract denied ever selling me the 30Gigs saying it only comes with the free me 1Gig package! I asked if that’s the case then why was it sold to me with the 30Gig...both the consultant and Supervisor/Manager were rude to me!

I’ve never been so disrespected in my life! What I expected was for them to own up to their mistake and apologize but no they were rude and made fun of me! Waisted my time and petrol traveling to them twice when this could’ve been resolved from the word go by the call centre!

To say I’m disappointed is an understatement!