Pathetic service even when at fault

My husband has a telkom account. and before anybody from telkoms management advise that i should not be relating my concern, kindly CHECK your system as i have been added on. this line is used for my work purposes. we have changed banking details last month (july) and assumed it will be for the end of july as we have not been advised otherwise. due to a wedding in the family, we did not check our accounts but why should we when we have already changed details and was told everything was updated. imagine my horror, when i try to call a client today and the line has been suspended. i now have to go to a call box to make a call to my client just to cancel as i cannot access his account. we then make the payment at about 9:49am. then my husband is told that it will take 7-14 working days to have the account handed back from collections.. i use this line for work purposes which means, i cant call my clients, i cant log on to our internal systems and i cannot work for the rest of the month. which means i dont get paid end of this month. then i call, explain everything and the call mysteriously gets ''cut'' i called in again (spoke to Honey), explain everything, have apologies repeatedly given to me but still no assistance. now apparently we was given incorrect information again. it will actually take 2-3 working days for it to be reactivated but still means this week is wasted and i cannot work. this is absolutely frustrating when nobody knows what they are doing, they dont even have a proper procedure in place. i have dealt with mtn and vodacom in the past, if ever there is an issue like this, your account is reactivated as you speak to the call agent. then i speak to the manager Bongani Nkuna who then wants to go through the whole procedure again (as if i havent heard it enough) and still cant do anything. i ask for the recording (which im entitled to as per the cpa act), i am told that i have to hire an attorney (which i have to pay for) and have the attorney summon it which can take however many days, but they dont know how long. i know am ****ed off and ask to cancel the account immediately, i now here another procedure which again takes 21 working days. this is absolutely ridiculous. they are in breach of contract as they didnt clearly inform us that we need to pay for july on our own. so i have rights (as per the cpa act) to cancel this contract with no penalties. i must also say, the management and staff does not seem like they are too aware of what the CPA act is.