Pathetic Service

I have had by Telkom fibre for almost 6 years and the price I have been paying is for a 100mbps but have been only getting 20mbps. I've taken it up with their sales department and spoke to Ushile and Sizaphile to upgrade, don't know what they did but monitoring ***** because of an OTP number.and other details that was asked. Until today no upgrade but being charged the same amount. Also don't know what they did but the network is worse then ever. Because of no response and pathetic service I have been trying to cancel my Telkom fibre since May and. I've followed all their processes and just comes to a dead end.

My last payment will be end of June and i'm moving to another service provider.