Pathetic Service!!!!!!

So since ive had a Telkom account ive always heard people complaining ive always had good service from them up until now when my line was disconnected for no reason. Every bill that i have received i have payed and even over payed the last bill however my service has been suspended on both my contracts with Telkom. I called the call centre and spoke to Nelisiwe whom obviously **** to me when he advised the manager was in a meeting-I opted to hold on but to my dismay 10minutes later he came back saying the manager is still in a meeting and that he had escalated to all relevant departments as he could see my bills on his screen and even the payment where i have payed more. Up until today i have not received a callback from any manager and my line is still off. I will be going to the Ombudsman if this is not resolved in the next 12 hours as this is unfair practice and bad business ethics- i am totally disgusted.........and I will definitely be taking my contracts elsewhere when i am done with Telkom