Pathetic service

Our adsl line has been off for 3 weeks as of today, i have created 3 faults as the telkom technicians keep closing tge faults however we still have no Internet. Telkom has confirmed that it is a line fault. Today when i called in the customer service ag8trues selling me a telkom LTE product instead of escalating tge issue which is why tgey keep closing the fault when its not fixed. Pathetic service in a time that we need to work from home and require the internet.