Pathetic Service

I took out Fibre with Telkom in August, I option out of the contract and took the month to month option in case of any issues. When I took out the Fibre I was advised that it would be a debit order as I perfered that it would be easier for me due to previous issuse with them. I get my invoice sent to me for August don't think much of it as I asked for debit order and then I received my September invoice with late fees and call the centre to enquire and told that there was no debit order on account asked if I could add it and then was told that due to being a new client I have to wait for 3 months for a debit order to be added and stated that I use the online system and asked her why the debit order was not added on she stated that it not her problem i should speak to sales which i dont understand because all departments are connected but they just lazy to do they job.

I log on the system and it starts giving me problem and does not want to add my account in order for me to pay and kept stating that the system had an error and should try again and this went on for 2 days. I called them again for assistance and kept being dump on to different departments for help no one helped and I ended up asking for a manager and the consultant kept me on hold for 20 minutes and then dropped the call on me.

I had to take half day from job to go to their branch in Trade Route Mall only to get there and they were closed due to loadshedding the only store in the entire mall closed even though there is solar power available at the mall. I had to wait 2 and half hours for the store to open and when it did there was 3 customers in the store and I had to wait another 30 minutes while they called out numbers of people who were not there. I eventually decided to cancel the service effective the 30 September has I already paid in advance for the month. They canceled my service on the 24 September and refused to refund me until the 10 October when the new statement is available. I spoke to a consultant that Friday and told me that I was called and told of the cancelation date but I received no call and asked if it is scheduled for the 30 September stated yes but it was not. Called on Monday in regards to the early cancelation and I'm told something different and asked them to send the call to the branch the consultant kept refusing and stated that she was confused and than blind transfers me to the consultant I spoke to instead of getting the call recording like I asked it took half an hour for her to actually ask her manager to get the call but kept ignoring my request.

I would not recommend telkom to anyone. I was told to constantly redial as I was in the wrong department to sort out querie they will send you to every department and you will never resolve it and was told the same thing by the branch manager when I told him the experience I had with the call centre when I call in for assistance. He stated that the reason for cancelation and why people go in to the branch.

I do not see the point of the call centre if people still have to go into the branch due to incompetence staff.

Maybe if they start hiring people who know what they are doing there service would be so pathetic.