Pathetic service doesn't do what I received any justice

Welcome to Telkom - Where the definition of Customer Service is currently so pathetic that if a Customer becomes a bit Irate, they drop the call.

On the 8th of November 2023 - I called in as I wanted to confirm if Telkom would be able to beat a dealI had found with another service provider, as if not then I would like to cancel the upgrade that was processed earlier the day, as in the economy we live in who doesn't appreciate a good savings. Any way 1st individual I spoke to place me on hold, came back and the call had been dropped,I'm thinking it was probably a network provided - Thisguy went looking for the answers of the questions I had asked. 2nd person just said hold on then the call was dropped. 3rd person says I'll transfer you, transfers me to a number that is busy. 4th person says to me we can't help you,go through to sales cause you came through to retentions - and I get transferred to sales who says go to follow ups. In follow ups I am told you must go back Retentions and at this point I'm beyond frustrated because I've spoken to so many people and as soon as I raisemy frustration the call is dropped - Like how can 7 people in 1 company not know their processes? I mean as a Customer that deals with Customers daily this is unexceptable - Because like wow. Non the less I'm done with Telkom - Please get someone who is not an agent to call me - either you assist me by giving me what I want or cancel everything.