Pathetic service, disconnected for nothing!

I am very disappointed with the service received from Telkom. I had changed my banking details and notified the service provider in time. I called 2 days prior to the debit date and confirmed that they had the correct banking details, which they had confirmed was correct and on the system. I was not debited on the 25th, and made a manual payment to the service provider. I had communicated the POP to the service provider. I am without a cellphone because my number is suspended due to Telkoms lack of administration skills. How am i supposed to function without my line working even though i had made alternative arrangements to pay my bill!!