Pathetic service despite charging premium rates

It has now been over a week that I have lodged a fault on 2 of my lines here at the office . My main telephone line and my adsl / fax line .<br> The initial fault was logged with ref numbers 764CRK220216 & 751 CRZ220216 , nothing happened , I then got an escalation with ref 8436 and still nothing has happened . What does one need to do in order to get this issue sorted out . It is impossible trying to call Telkom unless you are prepared to wait an hour on the line just to be cut off . Despite the fact that you have to call from a cell phone because all your lines are frikin down.<br> Seriously , I cannot understand how this is at all possible . I need this sorted out as I rely on Internet for my business . The lines affected are *** & *** .