Pathetic service delivery. totally appauled by Hellkom

I opened a fault with Telkom on the 12th April 2016 with regards to my line and DSL. Each time i called to query the progress with the fault, all i get from their *********** customer agents is that "your fault is with our technician and will be sorted out soon" to date (06 May 2016) i have not received a single call from a technician explaining to me what is the progress with my fault and how long it will take to get repaired. i run a home based online business with my wife and have made losses in the thousands without having decent access to internet at the moment. i have even called telkom to at least provide me with a temporary solution to alleviate the problem but im just pushed from pillar to post. i have resorted to purchasing data and using my phone to access the internet and this has cost me dearly. Please inform me as to what is going on and when we can be up and running again.