ES
Edwin S
1 reviews | Active since Aug 2017
27 Aug 2017, 10:10
Pathetic Service delivery from Telkom related to my Aztec router
I have been without Internet connectivity for almost 5 weeks. I contacted Telkom on numerous occasions and all I am told is that they have a nationwide problem and the matter is being escalated to Aztec. I was connected for a day or two and disconnected again. 2 weeks later and the same excuses. Telkom is refusing to exchange the faulty router and cannot provide me with a turnaround time. Get your act together Telkom, your service is pathetic!!!
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Replies (2)ES
Edwin S's updateReviewer Update
24 Sept 2017, 20:05Hi Yazied
You request for my response below to be done privately, which I did almost a month ago and still no response from Telkom. I have published my response again.
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The matter was resolved after almost 6 weeks. Your branches refused to replace the router and would rather have an unhappy client. I was advised that management instructed the branches not to replace any Aztec routers. The call centre was also very unhelpful. Please provide me with the refund that will be made during the period I was unable to access the uncapped data. I have spent in excess of R1500 for data from Vodacom to compensate for Telkoms lack of customer service. How will Telkom compensate me for their error? UNHAPPY CLIENT
ES
Edwin S's update24 Sept 2017, 20:05
Reviewer Update
Hi Yazied
You request for my response below to be done privately, which I did almost a month ago and still no response from Telkom. I have published my response again.
###############################
The matter was resolved after almost 6 weeks. Your branches refused to replace the router and would rather have an unhappy client. I was advised that management instructed the branches not to replace any Aztec routers. The call centre was also very unhelpful. Please provide me with the refund that will be made during the period I was unable to access the uncapped data. I have spent in excess of R1500 for data from Vodacom to compensate for Telkoms lack of customer service. How will Telkom compensate me for their error? UNHAPPY CLIENT
ES
Edwin S's updateReviewer Update
30 Sept 2017, 21:20Telkom has once again not kept their promise to refund me for not having internet connectivity for almost 6 weeks due to their faulty Aztec routers. In fact Telkom has charged me almost double on my current bill.
ES
Edwin S's update30 Sept 2017, 21:20
Reviewer Update
Telkom has once again not kept their promise to refund me for not having internet connectivity for almost 6 weeks due to their faulty Aztec routers. In fact Telkom has charged me almost double on my current bill.