Pathetic Service Delivery from *********** Staff

<p>With Telekom as an Internet service provider and supplying the ADSL landline, we are subject to unnecessary, bothersome problems with the insufficient help of staff who are *********** and/or poorly motivated. I will further mention instances that prove my claim.</p> <p>Not so long ago, we were completely without Internet access for four weeks due to alleged cable theft. A simple objective of determining the area of the missing cable/s and replacing the cable/s took four weeks to accomplish after excessive phone calls to constantly urge despondent, inadequate staff. At times, the response was that the they apparently detect no fault in our area; meaning that we would probably have been without access to Internet in excess of four weeks have we not reported the problem. Whether the equipment in faulty or the relevant staff is simply not registering problems to get out of doing their work, the unacceptable outcome still remains an utterly unpleasant inconvenience.</p> <p>More recently, we decided to upgrade our package and experienced several unnecessary complications as the result of poor administration. With a perfectly functioning modem and landline, the technician, who came to inspect the connection issue, concluded that the problem lies not with us. We were later informed that the staff responsible for changing the wire connections, simply failed to remember to switch the cable to the correct port to facilitate the upgrade.</p> <p>Presently, after a severe thundershower, we face the current, irritating occurrence of Internet access rapidly becoming available and unavailable, within a matter of minutes. With a newly purchased, superior modem, we have faced this disrupting cycle for several weeks. We were told this is an area problem and the problem would be resolved within two days. Unsurprisingly, the issue continues to persist without any signs of improvement. Conversely, we have observed that the situation has worsened with supposed repairs; having the timeframe of Internet access decreasing and the timeframe of Internet being inaccessible increasing.</p> <p>In conclusion, with the combination of seemingly poor work ethic and/or inadequate s****fulness, Telkom has made us face various, annoying issues, completely uncalled for, in our attempts to connect to the Internet with the service and landline provided.</p>