Pathetic service delivery by Telkom

I initially app**** for an ADSL line on Telkom website, did a ITC enquiry on me, line was approved no one ever came or ever called. Months later i walked into a Telkom branch app**** for an ADSL line and was told application has been approved, installation would happen in a space of 2weeks. 2weeks later i had a technician call and set up an appointment which i happily agreed to but sadly experienced 3 no shows, needless to say i live by myself and cant afford to take 3 days off work to wait the entire day for an installation that never takes place. In this experience i learnt that the scheduling of appointment by Telkom does not work, a purported morning appointment can mean afternoon or NO SHOW, responding/not responding to the sms confirming appointment has the same effect. Finally i had one show yesterday but the technician just left a router in my place, no landline was connected neither am i connected or able to use the ADSL but his work is done. Today i called Telkom & was told, the ADSL will not work unless the landline is connected - SO I AM DOING THE LANDLINE CONNECTION MYSELF? I REFUSE TO PAY FOR PATHETIC SERVICE, THE COMPLAINTS ESCALATION EMAIL NOONE EVER RESPONDS....