Pathetic Service Delivery

I have been waiting for 8 weeks already for my telkom adsl line to be moved. I phoned their call center but the people working in the call center are so uneducated and lazy that they made me wait 30 minutes to transfer me to another worker who had me holding the line for 50 minutes long just to tel me they will get back to me and look into it. After another week passed telkom told me that they will help me within 2 weeks time after I already waited for 7 weeks long. The telkom technicians are lazy as I had to pull the cable through the jard and the only work that is left for telkom to do is connect a telephone jack and connect my line to the exchange but they make me wait 8 weeks going to 9 weeks to do it. How lazy is that. Poor service delivery. Their call center agents lack knowledge and can't follow up on tasks so tel me what are they doing in those positions????? Telkom also sent me a bill even though I did not receive any service for a 2 month period how poor is that? If telkom can not even handle a home user how do they cope with enterprise customers? I am giving this through to as many people as possible telkom will lose more and more customers!!!