Pathetic service delivery

<p>I ordered the January Big Deal from Telkom which included and Internet Data package for Fibre or Adsl for R799 and a free modem and wifi extender on the 30th of January. I have Fibre already installed in my home and in Equestria Estate in Pretoria (which they installed last year). </p> <p>Firstly, Telkom sent adsl technicians last Wednesday to come and deliver my order. The technicians told me that they cannot do anything because I already have a Fibre line and they only install adsl. So they told me that they would cancel the order and reorder it so that the fibre technicians can come and install the same deal but for a fibre line. I phoned Telkom yesterday morning asking if they reordered my order and they told me that they hadn't . So after sitting on the phone with them for 45min trying to reorder my Internet Data package for Fibre, they then told me that I have no fibre coverage in my area. I told them that I do, even the technicians for adsl said that I do. The woman told me she will process the order and I will receive a message saying that my order is processed. I just wouldn't receive the Free Wifi Extender because it's not the January Deal anymore (even though I ordered it in January) </p> <p>So today at 1pm I get a phone call from a private number. The woman said that she is from Telkom and she told me that there is no way I can get the Internet Data package for Fibre because their system shows that I don't have fibre. She then proceeded to tell me that I should contact my estates body corporate and tell them to get fibre installed. I was extremely annoyed and I told her about ten times that I do have fibre installed and it was telkom themselves that installed it in Equestria Estate and in every home last year. They even had a promotion going that encouraged residents to get fibre internet. The telkom lady refused to listen and said that there is nothing that she can do. I have been waiting a month for this Internet that seems to be never coming. This is absolutely ridiculous how telkom doesn't update their fibre coverage areas.</p>