Pathetic Service Delivery!!!

In late February I had logged a request for a new landline via the Telkom centre (10210) – I was told to use my ID number as a reference. 2 weeks had passed – heard nothing from Telkom. When I called to enquire on the status of my line order – I was told that no order was placed. I then re-logged the order – and received a reference number via sms on the 7 March (***). Then received another sms later in the day indicating another reference number (***). A date was then scheduled for a technician to come out to install the line – 08 April 2016. My husband had put in a days leave to ensure that someone is home when Telkom arrives. At around 16h00 when I irritably called Telkom the consultant I spoke with ensured me that the technician was 5 minutes away. Husband ended up waiting outside for around 2hrs – Telkom was yet to show up! After numerous calls that afternoon – Telkom pitched up on Saturday, 9 April at around 08.30. Wayne was the technicians name. He was there for around 15minutes – mentioned he had to go to the box to check-up on something – came back 30mins later informing me that he will not be able to complete the installation. As he requires Telkoms’ technician to come out as he does not have the keys to unlock the box where he needs to be at. Wayne reassured me that he will inform Telkom himself. On Monday, 11 April – I contacted Telkom and I was informed that he (Wayne) had not done what he had promised. However I received an sms informing me that the landline has been installed and that I will be billed pro-rata. Impossible! As no-one was home in order for Telkom to installed the line. I once again called the customer care – and they have communicated to me that it was completed – they have given me a landline number, that when called rang! AT THAT POINT I demanded to speak with a manager. Vavesh was the manager who until today has been dealing with my query. He had informed me that he will enquire and get back to me – There hasn’t been a time where he called me to keep me updated. On Wednesday, 13 April – I contacted Telkom – spoke with Vavesh and we had agreed that I will NOT pay for the installation. As he now has to cancel my original order and place another order! Telkom puts me on hold for 30 minutes at a time – this is a call that I PAY FOR!!! Vavesh has informed me that this matter has been escalated to the head of the technicians who are in my area – Shaun Wilson. I was promised that Shaun would call. No call came. When calling Telkom again and again and again. I was then told that it was now escalated to Clifford – Shaun Wilson’s manager – and that he will be in contact with me. Guess what – still receiving a call from Clifford. I AM STILL WAITING FOR TELKOM TO RETURN MY CALL!!! When a manager says he will keep me updated – I expect just that! On Saturday, 30 April 2016 – I had received a bill from Telkom of R729.86 for services THEY DO NOT PROVIDE ME WITH!!!! This service is completely pathetic! I’m disappointed at the way Telkom runs there business! Please note –I have recorded calls that I’ve made to Telkom– then again – your customer care line also records them! This service is laughable!