Pathetic Service Delivery

I logged a service call that my line was dead with no response from Telkom for 7 days. I called the call centre and they advised that the call was being attended to. After use up my cell airtime trying to get an update the supervisor advises that the call doesn't exist. After numerous calls and following up 7 days later the fault was rectified. If Telkom carry on this way I will definitely cancel my contract. I had to run my at home business on my Vodacom ****le for 7 days and my cellphone to make calls causing me more expenses.